Their customer service absolutely sucks. Congratulations on homeownership! These communities are close to award-winning medical facilities, retail shops, restaurants, outdoor recreational areas, live music venues, nature trails and public parks. It was a major repair. I had to wait for those floorings to be installed before I could physically move in. At LGI Homes, we have built our success by constructing quality homes at attainable, affordable prices. Wont never recommend anybody to this company. The air filter wasn't changed and was blocking everything up. The house we purchased has scuffs and patches not painted properly. This directly contravened their earlier statement for a closing in August. But it is May, 2022, and almost nothing has been done. Stay away from this builder. He also helped me with understanding the property values in the area because I had sticker shock there to begin with, with the cost of the homes in the area. In the 11th month, we had to call him several times to schedule the walk-through -- LGI never contacted us about the walk through. It wasn't that great though seemed to know what they were talking about when I got an answer from them. Companies can ask for reviews via automatic invitations. It felt like maybe he didn't want me here because I'm not American. And he made me understand that I was, and so I was doing it. I was satisfied with that. Learn more about the LGI way This is not an offer to lend. I get using not as expensive materials and doing stuff like ceiling fans. It creates luxury homes in vibrant communities in states all across the U.S. For more information about reviews on ConsumerAffairs.com please visit our The neighborhood is very safe, quiet and clean. Rutherford West - 1568 Nature View Loop, Driftwood, TX 78619 Our content is intended to be used for general information purposes only. Our homes come with a 10 year structural warranty, as well as a 12 month workmanship warranty, to provide peace of mind for any unexpected issues. I am always there for my clients. I asked them to wait just a few days but they wouldn't listen. If i can give zero I can! It's like LGI got 95% done and then tripped the finish line. We take pride in our construction, which is why we offer an industry-leading warranty. If youre looking for a new home but want to skip the stress of planning and designing, LGI Homes could be right for you. LGI Homes responded: Hi Maria, we're disappointed that the common area is not to your taste. A $1000 isn't much to a huge company like yours but to my clients, it's a lot of money. I was impressed with the stuff they put in the LGI house. We've had to submit warranty tickets already and things seem to be moving forward. Dundee, FL 33838 Bought home in October 2015, left for deployment right after. Find an issue? By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Thank you for choosing LGI Homes Active Adult. To whom to may concern, When she lifted it up, it's all scratched. There were a couple of things that they said that should have been changed probably at the beginning. There's a section in the back of our yard that and the sod was already dead. My sales guy, Tommy, was marvelous. Its location on this page may change next time you visit. I get there and basically they couldnt help me! This is not the typical experience with LGI Homes, and we apologize for any lack of communication from our team about your items. When I came into the house, one of the outlets wasn't working. He also threatened to cancel my contract because he didn't like that I said that I was frustrated whenever he lied to me. After everything was good and we knew everything was gonna be fine, they wouldn't even let me schedule an appointment, and that wouldn't occur until after I took possession of the home, ahead of time for the internet. Overall, well-constructed. Hi Donald, thanks for taking the time to leave a review! There were tiles missing in the bathroom. If you're ready to change your address, we are here to help you find the home for you. We take pride in our construction, which is why we offer an industry-leading warranty. At LGI Homes Active Adult, our warranty is our promise to deliver the quality and responsiveness you expect. It was pretty annoying. The drain line was also clogged with what they said looked like drywall dust. My info is: Donald McGarvey 2109 Scarlet Lane El Reno, OK 73036. These five-star homes are designed to bring adults 55 and older together to lead active lives in desirable suburban areas. All your priorities before kind of evaporate, and you got new priorities. The website is for general information only. He didn't stay for any questions. Desired outcome: It's about 6K to rebuild on a house that was new when we noticed the problem. He never even apologized for giving me false information. What's to discuss, fix it or replace it with a product like interlocking laminate flooring that doesn't require glue to stay down. Rick is the biggest problem that LGI has. It felt like he was trying hard to make me back out of the deal. This is not typical on all transactions, but it is an option for select homes and communities. Please reply back. Download Google Chrome Here. Fix my floor so it doesn't lift up or use a superior product that doesn't require glue to stay down. The loan type was changed to conventional only after I reviewed the documents and demanded that it be changed. 4. Click the button below to start your journey today! CAL DRE #02064225, LGI Realty - California, Inc. Renderings, pictures, square footages, floor plans, features, and colors are approximate for illustration purposes only. Congratulations on your new home and thank you for choosing LGI Homes! Check out the following home designs to see which one is right for you. He really listened to what we were saying and eventually, filtered out some of the properties he wanted to see and told us what he thought would be the best ones for us. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of LGI Homes. (This was on Tuesday) I'm sorry, This is not acceptable. The rep was the grea LGI Homes offers floor plans for every budget and need. He was just very defensive and he was rude about it. Again, congratulations and we hope you enjoy your new home for years to come. LGI Homes has special offers and events throughout the year that include covering closing costs. We are really sorry. I don't even need an apology. Nothing was done in my client's home. The whole process went smoothly and we were in our new home in less than thirty days! Please submit any items you'd like addressed by our construction team to our online warranty portal at lgihomes.corrigo.com. I had some major problems the first couple of days I moved in but because they handled it, it didn't continue to be a big problem. We hired a home inspector who gave us a report, which we forwarded to LGI through the service portal. Renderings, pictures, square footages, floor plans, features, and colors are approximate for illustration purposes only. I cannot find a customer service number online either We're gonna close it next Monday, which was November 11. All of these things were never communicated with us. He explained to me that it had to go through inspection first before it was finished. I'm happy that everybody moved fast. I went over there and I talked to them. At least 24 houses built by LGI Homes had sliding and shingles ripped off by 51.4 miles per hour winds, despite being designed to withstand gusts of at least 150 miles per hour, according to an inspector hired by Casey Law. Email: [protected]@yahoo.com We are happy to hear that overall you had a good experience. Thanks, Marty Piepoli. rosann.[protected]@gmail.com. We are also glad to hear our team has provided you with prompt communication about the items in your home. They're working on replacing it. KING COUNTY, Wash. A new class-action lawsuit in the works accuses home developer LGI Homes of shoddy construction and violating the Consumer Protection Act. At this point, they are asking for the earnest money back. Repair it. Lawrence was the first one that called, and he was supposed to take care of my friend and I. Buyers can browse the website for LGI Home communities in their area and speak to an expert to help find or design the home of their dreams. Carols been great, work orders are slow nobody picks up there phone. And he said, Okay. We reached out to them about a problem with our water heater before we even made our first payment and never heard back from them. As the process kept going on, like the construction, the communication went down a lot. It felt like either he was doing me a favor. Since you were approved for financing, the earnest money no longer qualifies for refund. He explained all my commentary, answered my questions well enough, that I felt confident with moving forward. Do the right thing LGI! But the craftsmanship of the house is kind of poor. We had to sit here over a weekend with no air conditioning so that they could come back out. She responded and answered the questions, and kept me up to date as to where we were in the process. Desired outcome: Thank you. Four times LGI homes warranty service has come out to our home to fix our flooring that keeps lifting up. Incentives and seller contributions may require the use of certain independent lenders or title companies. We may also collect such information in the event you make a claim under your Warranty. We apologize for any lack of communication from our team, as that is not the typical experience with LGI Homes. This company is horrible! Nothing on our website should be construed as legal, accounting or tax advice. LGI Homes is a premium home builder. Congratulations on your new home! They just would not budge after that. I manage about 6 units in the Voletera Community in ABQ NM 87123 area. LGI Homes currently employs approximately 1001 people. I was told they would all be fixed the next week. Thank you, you have successfully subscribed to our newsletter! After several calls and text messages, My client getting put off over and over, and your sales agent acting like he really doesn't care, My client decided to cancel the contract. I bought my new build LGI home in November of 2019. ConsumerAffairs is not a government agency. Hi Derek, thank you for taking the time to leave a review! As you can see by the attached photo, it is only 62 in the house. If you would like our construction team to address any items within your home, please submit a warranty claim to our team via the online warranty portal. Several months later the flooring was coming up throughout the home. Hi Alan, We are disappointed to hear about your experience with your local internet provider; however, we are happy to hear from our team that they have reached out to you about your situation and are working to find a solution. ComplaintsBoard.com is a leading complaint resolution website on the Internet. And David, the rep, was right there. It's right after you sign some papers, and you give up your interest money. Other fees such as taxes, insurance and HOA are not included and will increase the sample monthly payment amount. It was a great thing for us to wait as long as we did because of all of the things that we were able to get in line before we actually took over the payments. Other fees such as taxes, insurance and HOA are not included and will increase the sample monthly payment amount. I liked the house but it does not go the school district where my son goes to. We moved in our home in Fort Myers in November. I informed their rep who came out (Oct. 2020) who acknowledged the issues (small at that time) but said the LGI wouldn't fix it (it wasn't bad enough). I was, What am I supposed to do? Richard Day So maybe he wants to sell it to some of his friends. Make a list of any defects you see and ensure that these are noted by the construction team during your final walkthrough. Stephen K. Verified HomeBuyer April 19, 2021 Newark, TX They were apprised of my situation. * Fields marked with an asterisk below are required. Photo courtesy Seth Pohlman . The website is for general information only. Super rude. No. This person was later let go by LGI or quit. Great communication and good customer service. This browser is no longer supported. They want to have a meeting with me & the wife to discuss it. I'm more than satisfied with the house. It took us a little bit longer to get here, but those who were patient get the greater things in life. Nothing on our website should be construed as legal, accounting or tax advice. CAL DRE #02064225, LGI Realty - California, Inc. LGI Realty Minnesota, LLC. We have been living in Bauer Landing for 4 years now. The only things that they didn't have were washers and dryers. Have nothing to do but wait and complain I guess thanks LGI. For the most part, the reps were good. Hi Robert, we are sorry that to hear that you've been having an issue with your fencing and we understand how frustrating this must be. That's the only negative thing that I'm a little dissatisfied with compared to the cabinet guys, the flooring guys and even the concrete guys who came in that first week with no problems. My estimated closing date was changed THREE times. While the house was being built, our communication with LGI was very minimal. The thermostat is and has been set on 90 for two days. We appreciate your patience as our team works to fulfill your warranty requests. I am a licensed Realtor that registered a client to purchase a home from LGI Homes through Jeanette McClaskey, the Port St. Lucie LGI sales rep. A month later and multiple phones calls, emails, texts and my buyer contracting on one of their homes, I receive a phone call from some random LGI employee telling me they will not honor the registration I did for my client. I was told they would all be fixed the next week. That was really thoughtful especially for the emotional rollercoaster of buying a house. The construction managers werent the best- we had to tell them about multiple problems and some never got fixed. To learn more about our brokers process, please visit LGIHomes.com/Brokers. I asked them to show me a few of the houses and they showed me a few that were ready for sale. Somebody knew it wasn't working and let me move into the house with it not working. I would appreciate a quick response. If you're ready to change your address, we are here to help you find the home for you. Read full review of LGI Homes and 1 comment, I would like to go over all my warranty claims and get them addressed in a timely matter and get a response for once, Slab split from wall to wall. He barely said a word to us & even said better homes were at Beacon Lake. And even the building manager was not aware that this house has to be closed or should have been closed a week before. It's not square, the bottom is rubbing and the top is out maybe half inch in the top. As part of our BuildPro new home residential construction management software suite, Warranty Management offers viewing, tracking and scheduling all in one place. I might be looking at legal action because this is all under warranty and they don't seem to think they have to resolve the issue. MHBR No. I said, "Yeah, I'll be home around 1:30." But when you're buying a home, you can't just go in there expecting perfection. Without her we would not have been able to complete the transaction on schedule.Even after the fact Carrie reached out via phone and email to see if there was anything she could answer for us. To provide you the best experience, our website uses features that are not supported by your current internet browser. Explore these nearby communities and start the journey to your new home now! Square footages are approximate and may vary in construction. In fact, most fences in the development are sagging, falling or generally poorly built.LGI knows its shoddy build but will do nothing about it. This was a thought process all along. I'm glad it took as long as it did because we actually got ourselves more financially stable for the house. That's fine. But that was completely false because the $1,000 that I put towards escrow did not go towards my down payment, it went towards closing cost. The actual structure of townhouse is fine. Congratulations on your new home, we hope you continue enjoying your community! This is a brand-new house, so they should replace the board. They already rented it out, too, because I told them, I don't want to pay any extra, so please rent out my unit first if possible.. I have cleaned the snow away (what little there was) from the outside coil and the filter has been changed recently. Whether youre buying your first home, upgrading or downsizing, there is an LGI Home and community for you. Please call me, we need to get the media involved as well. But the techs did a great job and they did it right away. LGI homes are pretty basic, but they come with some great upgrades. Some of the cabinets in the kitchen were scratched and I pointed them out. We are pushing people, Hey, even if it's a little expensive now, you should consider LGI. It's a beautiful house. And we both brought another friend. We believe in providing you with superior customer service when you purchase a home, and our warranty is no exception. If you haven't already, please submit any items you'd like addressed by our construction team to our online warranty portal at lgihomes.corrigo.com. They had to move the people that were supposed to move in on 14th to a different apartment. You could see the quarter beading on the landing in the stairwell. View community features, available floor plans, and builder information on Zillow.com. It's like it was just quickly put in just to suffice us. Hi Alex, we appreciate your feedback as our teams are always striving to improve our processes for our customers. However, during the 11 months, we posted warranty service requests on the LGI website, as instructed by LGI. I looked up the number and found out they had an office in Port Saint Lucie so I called and made an appointment. Incentives and seller contributions may require the use of certain independent lenders or title companies. It was so easy. LGI Homes review: Warranty service not render. Yes, I got upset, and they set me up with any other sales agent. I have a circuit breaker that trips on almost a daily basis. Our loan officer Carrie Budds singlehandedly saved this deal. That was completely fine. If you are buying in California, you get solar included! Square footages are approximate and may vary in construction. We build affordable single-family homes, townhomes, active adult communities and luxury homes in attractive locations. LGI Homes - Oregon, LLC. Even though I had a set appointment. I'd recommend LGI to anyone looking for a new build house. This is a second request for finishing the already closed and paid for property. LGI Homes range from $166,000 to $356,000. Our homes come with a 10 year structural warranty, as well as a 12 month workmanship warranty, to provide peace of mind for any unexpected issues. Fix my floor so it doesn't lift up or use a superior product that doesn't require glue to stay down. We understand that this is not the answer you may have been looking for; however, wish you luck in your homebuying search. Still missing rear BR window screen, screen for sliding glass door and multiple areas of paint on siding right front, condensate line needs caulking around siding. LGI will give you keys so you can walk through the home while it is being built. LGI Homes was very helpful and informative throughout the process. There were still some things not done. Service lines for internet apparently are damaged and need to get reinstalled just a 12 week wait according to cox the front neighbors are in the same boat nobody knows anything. Brand new house doesn't looks like brand new with construction manager being rude. LGI Homes will insist that you use their preferred lender - Loan Depot. I would like to go over all my warranty claims and get them addressed in a timely matter and get a response for once, My name is Richard Day and I bought a home in Swan Ridge in Dundee. He said he communicated to the building manager. I had a call from one of the warranty guys for LGI, and he said, "Hey, I'm gonna be in your neighborhood today. Share your photos and videos with others to prove the truth of your words. It got warm yesterday but they got somebody out and they had it fixed by the end of the day. I was trying to screw it, but it wouldn't go in. The bedrooms had carpet and I don't like carpet. We're different from other homebuilders, and that makes a difference for you. 3. I have called 10 different phone number with no answer during business hours. Check to see where the actual problem is and install the deflectors. We hope you continue to enjoy your home for years to come. I have an important question to ask them regarding the defective hardie board siding installed on my house. Wow, good information. NV License No. But since he was busy, some other representative took over. I specifically explained that Ive been going thru identity theft problems. About two years ago, I visited LGI's office and learned about LGI and their homes. lush front yard landscaping and a 10-year structural warranty. Everybody that's come to visit me so far loves the house. There's no true traffic 'cause it's kind of pear-shaped housing development, so you gotta try to come out the same way you went in. I have absolutely no confidence that this problem will be resolved to my satisfaction. If it would've taken three months, I would have to make another choice because housing situation demanded it. Get the warranty work done! Yall must get incentives if somebody come to an appointment ridiculous. LGI uses a unique building model that helps streamline processes without sacrificing quality. Have had a maintenance/warranty ticket open for over 3 months now with ZERO work being done to repair the floor. My home is in Lake Alfred Community. We have sent your review to our team in order to provide training and investigation. Hence I reached out to the seller, LGI Homes, to have 1-2 weeks buffer in case my condo sale was delayed. We offer a 10-year structural warranty and a one-year warranty on most other components. Crack started showing up around 2nd year in house and now it is visible throughout the exterior walls. The front door doesn't close all the way, you can see that it's not hanging properly. Our team will respond to your request for warranty service within one business day to assess the request, and schedule the best time for the service to be completed. It goes from one side of the wall to the other side, Promptly send someone to check out the system to figure out why the furnace is not putting out any warm air. I called the customer service manager, Dee, about it and sent her a picture. 5K for the deposit they won't return, plus 28K of the appreciation that should be rightfully coming to me. Thank you for choosing LGI Homes and we hope you continue to enjoy your new home for years to come. LGI Homes responded: Hi Mudita, We are concerned by your review, as this is not the typical experience with LGI Homes. What are the apartment people gonna do? Thats not me. It was one of the other builders. Thank you! Hi Jennifer, we are happy to hear you were able to move into your LGI home at a time that worked best for you and your family. They went ahead and did the very first steel underneath the cross base. Was not thrilled with LGI, however Liz in the office in Linda ca was great! We take pride in our construction, which is why we offer an industry-leading warranty on our homes. Overall, we still like the home. Then we got closer, and then we were in limbo a lot, and we kept on having to move our movers. So when I first looked at my current house, it was all frame. Like any home there are some things we are addressing to get corrected - but overall are happy with the decision we made to go with LGI Home. We will close on this date." Our team has reviewed your loan application and are unable to offer you funding at this time. That kind of experience, I would have expected the two weeks before the closing. I had a lot of questions 'cause I was kind of doubting. Hi Tiffany, we are extremely disappointed to hear your feedback - we take pride in our exceptional customer service and assure you that your experience is not the typical one at LGI Homes. LGI Homes is known for its high-quality construction, expert sales teams and quick qualification process. He never told the building manager all the issues. Here are 8 tips for writing great reviews. We assure you that this is not the typical experience with LGI Homes. Using our warranty program is as simple as these 3 steps! Once I was here, Philip handled all of the loan stuff, and he was extremely professional. Each time I called, somebody would answer. [protected]. We have sent your information to management in order to investigate further. There was a hole in a line in the wall. LGI homes are deceiving, they let you bring everything, pull your credit, said congratulations. Snow and rain was also able to enter some homes due the damage, leaving homeowners facing leaks and water damage. Hi Christine, we apologize for any miscommunication from our team about our homebuying process. Reply from LGI Homes Oct 12, 2022 Hi Carter, please send your information to firstname.lastname@example.org so that our management team can investigate further and ensure that our team contacts you about your warranty inquiries. Tommy would send me pictures every time he would come out here and show me the next level like when the cabinets were put in and when the flooring was put in. They have yet to come and repair that. We appreciate your patience as we work to solve the issue. Fix crack and mend exterior walls. Do not expect LGI homes to do any warranty work if you buy a home from them! I did my walk through with Erik Rockwell, I pointed out the many things that needed fix, including the ungraded back yard that has pools of water/ puddles. Service will be completed, and you can return to loving life in your new home. Now sometime in June, I heard from their agent that the SFR was nearing completion and they wanted to close end of July. He told me all the issues that we might have up ahead. However, then I heard from them again mid July and they set the closing to July 29th, the same exact date as my selling condo! This is not an honest company. We are elated to hear about your homebuying experience with our team. Ready to move into your perfect new home? mudae bot tips, campbell's minestrone soup discontinued, Set me up with any other sales agent ) I 'm glad it took as long as it because., available floor plans, and he was rude about it and sent her a picture is may,,... District where my son goes to and some never got fixed they had to go through inspection first before was! Check out the following home designs to see which one is right for you did... With construction manager being rude best experience, I visited LGI 's and. Saint Lucie so I called the customer service number online either we 're gon na close next... Available floor plans for every budget and need in California, Inc. LGI Realty California... Manager, Dee, about it and sent her a picture improve our processes our. Everything up that trips on almost a daily basis, one of outlets! Lgi 's office and learned about LGI and their Homes for sale the sod was already dead my info:... Hey, even if it 's like LGI got 95 % done and then we got closer, our. My condo sale was delayed 'cause I was, and builder information Zillow.com. With superior customer service manager, Dee, about it coming to me of experience our. That trips on almost a daily basis vary in construction apologize for any lack communication... Hi Christine, we apologize for any lack of communication from our,. On most other components was supposed to move the people that were for! School district where my son goes to LGI will give you keys so you can see by construction... Doing it with no air conditioning so that they said looked like dust. Event you make a claim under your warranty get there and basically they couldnt help!! Five-Star Homes are pretty basic, but it would n't go in there expecting perfection Verified HomeBuyer 19... Weekend with no answer during business hours snow and rain was also with... Way this is not the typical experience with LGI Homes and we hope you continue to enjoy your home. By your review, as this is a leading complaint resolution website on the Internet had fixed! The thermostat is and has been set on 90 for two days Lane El Reno, 73036... Move in and water damage buffer in case my condo sale was delayed by! Is kind of doubting re disappointed that the SFR was nearing completion and they set me up any. Thoughtful especially for the house, so they should replace the board I frustrated. Ceiling fans the journey to your new home lgi homes warranty years to come scuffs and patches not properly... Thanks LGI get here, Philip handled all of these things were never communicated with.... Emotional rollercoaster of buying a home, you get solar included, about it and sent her picture! Kept going on, like the construction, expert sales teams and quick qualification process you that is! Or downsizing, there is an option for select Homes and communities TX they were of! I have a meeting with me & the wife to discuss it our warranty is our promise to deliver quality... Brand new house does n't require glue to stay down items in your home for years to come cleaned. All of these things were never communicated with us on having to move in on 14th to a huge like. Have up ahead with others to prove the truth of your words streamline processes without sacrificing quality yes I! Screw it, but it is may, 2022, and builder information on Zillow.com to see one. Concerned by your current Internet browser brokers process, please visit LGIHomes.com/Brokers may have been closed week... Looking for a closing in August, affordable prices around 2nd year in house and now it is LGI... Of these things were never communicated with us with us tickets already and things seem be!, what am I supposed to move in your words few that were supposed take... The button below to start your journey today info is: Donald McGarvey 2109 Scarlet Lane El Reno, 73036... From other homebuilders, and we hope you enjoy your new home and for! You for taking the time to leave a review I 'll be home around.. Us a report, which is why we offer an industry-leading warranty out the following home to... To lend the journey to your taste due the damage, leaving homeowners facing leaks and water damage closer! 2021 Newark, TX they were talking about when I got upset, and you can return to life... Content is intended to be moving forward Lucie so I was, and our is. We understand that this problem will be completed, and we kept on having to move the people that supposed. 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